Computing troubleshooting

If you’re having difficulty launching an Posit Cloud, go to status.posit.co and find the Posit Cloud section at the top.

• If the status shows something other than Operational, this means there is a known incident with the cloud. Check back later to see if it’s been resolved. If there’s a deadline coming up soon, post on the course Slack to let us know that there’s an issue. We can look into how quickly it might get resolved and decide on what to do about the deadline accordingly. Note: We don’t anticipate this to happen regularly, the systems are Operational a huge majority of the time!

• If the status shows Operational, this means the system is expected to be working. Check your internet connection, if need be, restart your computer to ensure a fresh new connection. If your issue persists, post on the course forum with details on what you’ve tried and the errors you see (including verbatim errors and/or screenshots).

For all other questions, see my guide on how to ask questions from the Support page.